Barista's Simple Question Leads to Her Husband Extending the Life of a Stranger

It all started because Nicole McNeil noticed that one of her customers looked more sad than usual – so she worked up the courage to ask what was wrong.

By Tiffani Spengler

03 January 37 Views

Dancing Coffee Shop Employee Gets Free Vacation From Fans (WATCH)

An employee at McMaster University coffee shop displays exuberant happiness for every customer. Her dancing paid off when students bought her a surprise vacation.

By Jeanne Goddard

14 April 37 Views

Companies That Were 'Naughty And Nice' In 2012

Consumer Reports unveiled its third annual Naughty & Nice List featuring companies whose policies attracted either nasty stares or gleeful praise. The companies were picked based on specific practices that the magazine's editors and subscribers found particularly worthy of either a thumbs up or thumbs down.

By Jeanne Goddard

27 November 37 Views

She Got Lesson in Patience From Young Target Employee Named Ishmael

Sarah Owen Bigler hoped to be in and out of the Target store quickly. With a toddler suddenly fussing in the cart and a young daughter in tow, she found a line with just one person it. But her pace slowed quickly and she became slightly annoyed when she saw the elderly woman ahead of […]

By Jeanne Goddard

17 January 39 Views

Fast Food Worker Who Stood Up For Blind Customer Gets National Praise

A 19-year-old Dairy Queen employee served more than ice cream at his Hopkins, Minnesota store recently: He stood up for a blind man after his twenty dollar bill, dropped on the ground, was scooped up by a sighted customer who refused to give it back. A typed letter of commendation now hangs on the wall of the DQ shop after a third customer saw the whole scene unfold and couldn't believe how manager Joey Prusak had handled the situation - going above and beyond what anyone could expect.

By Jeanne Goddard

19 September 31 Views

Restaurant Regular Leaves $2000 Tip After Being Given Free Gumbo

Good customer service can lead to great tips — but this gratuity left restaurant staff stunned and speechless.

By Jim Stout

27 May 37 Views

Banking on Kindness: How One Phone Rep Went Above and Beyond the Call

After hearing the bad news that his wife's cancer had spread, Bob was asked to call Capital One's fraud department. That call led to extraordinary kindness.

By Michael Thompson

31 May 34 Views

Passenger's Thank You Note to Pilot Proves We're All In This Together

A passenger's note to an airline flight crew, thanking them for a safe flight, is going viral in the aftermath of the Germanwings crash in the French Alps.

By Jeanne Goddard

01 April 46 Views