Worth Sharing

WS

Stories That Matter

A Capital One Representative Makes My Daughter's Day

A Capital One Representative Makes My Daughter's Day
My daughter was crying while I was on the phone replacing my lost debit card and I didn't expect the Capital One representative to be THIS understanding!

I sit here in awe as I write this post. A few days ago I called Capital One to get a new debit card since it stopped working in certain machines. As I talked to a nice lady in Virginia who helped overnight me a new card, my daughter was trying to put her Yankee charm bracelet on.

Kaya loved this bracelet and for some reason, the charm fell off. I couldn't fix it and she started to cry while I was on the phone.

I got my card in the mail and all was normal until today when I got a package from the lady at Capital One. She sent a Charm Bracelet kit and the note below. This was the nicest gesture a stranger has done for me in a really long time.

Banking On Kindness: How One Phone Rep Went Above And Beyond The Call

It makes me happy to think there are still wonderful people in this world, even though all we hear is the negative. This is a special thank you to Jocelyn from Capital One who I do not know and I may never know. You put a bright smile on my daughters face today.

Imagine, a Kind Big Bank - Pass It On…

About author

Be the first to comment

Leave a Comment