Earlier this month, workers at France's national railway company, SNCF, delivered extraordinary customer service to help an elderly woman who boarded the wrong high speed train and was headed 250km in the wrong direction.

In tears, she asked the passenger sitting next to her what she could do. A regular traveller on the TGV line, he went to see guards.

As a witness to what happened next, he later told a local newspaper: "People do not often speak of the SNCF in very good terms. But here, everyone worked to stop these two TGVs for a woman in distress."

(READ the story from Connexion France)