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Jeanne Goddard

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Stevie Awards for Customer Service Honor Best Customer Call Centers

The secret to Michael White's success is satisfaction -- for his customers. White, 29, was recently named the Customer Service Contact Professional of the Year at the 5th annual Stevie Awards honoring the accomplishments of customer service professionals worldwide.

Six Green Innovations Making Freight Rail an Environmental Favorite

Of all freight transportation options, rail is the most environmentally friendly way to move goods over land, according to the Environmental Protection Agency (EPA), which estimates that if just 10% of the nation's freight were shifted to rail fuel savings would approach one billion gallons annually and emissions would be cut by two-thirds.

Singing Therapy Helps Stroke Patients Speak Again

Debra Meyerson was hiking 15 months ago when a stroke destroyed part of the left side of her brain, leaving her literally speechless. It happens to more than 150,000 Americans a year. But now she is learning to talk again through an approach that trains the undamaged right side of the brain where even those […]

Selling Eye Glasses at Cost While Giving a Pair to the Needy With Every Sale

Warby Parker is a new web-based company with a mission that goes far beyond profit. They want to help people find affordable glasses by cutting out the middleman. They also want to make a difference, by donating one pair of glasses to a person in need for every pair sold. So far, in one year, the startup has sold 60,000 glasses.

School Shopping Season Begins With 19 States Waiving Sales Tax

Many states are implementing a tax holiday in the coming weeks, hoping to boost retail sales and let struggling families get more for their money in a down economy.  Illinois began on Friday waiving its 5 percent state sales tax for ten days on certain purchases, including school backpacks, pens, notebooks, and most clothing items […]

Salon Announces Hair for Hope - Free Cuts for People Who've Lost Jobs

Dawn Renee Salon & Day Spa is teaming up with SHELTER, inc of Contra Costa County to offer free haircuts to Contra Costa County residents who have lost their homes and jobs due to the troubling economy. On Monday, April 6th, from 9 am to 6 pm, Dawn Renee Salon and Day Spa will open its doors to dozens of displaced residents and offer hair cuts, shampoos, child care, donated food and donated toiletries.

Revolutionary Water Filtration System Designed to Save Lives

Inventor and water-treatment expert Michael Pritchard was inspired after the devastating Asian tsunami and hurricane Katrina, which left so many without clean drinking water, to develop the Lifesaver bottle, a revolutionary water-filtration method could drastically reduce the suffering worldwide due to the lack of access to clean water.

Pharmacy Prescribes Music for Pain

A London pharmacy is advising customers seeking pain relief to listen to music after a study found it can ease their symptoms. 41 percent of people living with persistent pain told researchers their favorite songs helped them relax and feel better.

Panera Cafe Letting Diners 'Pay What They Can' is a Big Success

A third Panera Bread experimental cafe offers people hard-hit by economics a good meal without a fixed price. Now, after the third donations-only restaurant proved itself a success, the verdict is in: People are good and willing to pay their fair share to help others.

New Grants to Improve Patient Safety and Curb Malpractice Suits

The prevalence of medical malpractice suits has long been the bane of physicians and providers of health care. Now, the Obama administration has awarded $23.2 million in grants for projects intended to improve patient safety and curb medical malpractice suits, officials announced Friday.

New 'Smart' Lighting Makes Parking Greener and Safer

The UC Davis' California Lighting Technology Center has debuted an innovative, highly efficient, greener way to park cars that provides more safety for students and motorists using parking garages. Universities around the country are adopting the unique lighting design package.